POSTPONEMENT OF H&H FESTIVAL 2020/21


VOLUNTARY CANCELLATION

Always aiming at the well-being of all our passengers, once again H&H will make an exception and launch the VOLUNTARY CANCELLATION Campaign due to boarding impediment, because if you are not comfortable of traveling at this time due to the new protocols announced, and If you have a “real, feasible and tangible reason” that is proven to make your boarding impossible, check this special campaign where you can convert the amount paid (total or partial) for your cabin into CLUBE H&H credits without any penalty for cancellation!

Currently, the CANCELLATION POLICY of H&H FESTIVAL 2021 – Cruise Edition packages is basically divided between reservations made before or after the notice of POSTPONEMENT of the 2020 edition due to the state of public calamity of “Covid-19”. In this sense, we have:

1) Reservations made before August, 26 of 2020: cancellation policy for these reservations from the time of their respective purchase until boarding on the new date of the festival canceled in the year of 2020 and postponed to the year of 2021 (Dec, 9 until 12 of 2021), in accordance with Brazilian Law No. 14,046, of August 24, 2020, has a 100% fine. In other words, they are not refundable due to any type of unilateral passenger cancellations at this time, as all legal requirements established by H&H up to the date of the festival canceled in 2020 were given and complied with (ex. benefits package, option to convert credits into Clube H&H points of the amount fully paid, reschedule for a new festival date, among others). In this sense, these reservations would not have any type of refund even in cases of “no show” for the festival confirmed for this year of 2021.

2) Reservations made after September, 7 of 2020: cancellation policy for reservations made after the reopening of sales with the new festival date in the year of 2021 (Dec, 9 until 12 of 2021) from the time of their respective purchase until boarding on the new festival date, they have a cancellation policy in accordance with the current purchase contract: 50% fine from the time of purchase up to 30 days of travel; 29 days to travel, 80% fine; with 15 days to travel or “No Show”, fine of 100%.

Check out the NEW CANCELLATION POLICY for impediment to boarding this year’s festival, with no penalty whatsoever, regardless of whether your reservation is before or after the festival’s cancellation/postponement from 2020 to 2021:

● Cabin cancellation requests (total or partial) must be made from November, 16th until 24th, 2021 (at which time any changes to your reservation will no longer be allowed, even in case of “no show”, as per the festival rules and conditions). H&H team will analyze the request and return it to the passenger within 48 hours.

● Along with the request, the passenger must send documentation proving “real, feasible and tangible reason” that makes boarding impossible due to the Official Protocols just announced (ex. vaccination card without the first or second dose or even after the stipulated minimum period of 14 days; vaccines received outside Brazil without approval by the PNI/Anvisa or WHO; positive “Covid-19” exams within the stipulated period; among others).

● It is solely and exclusively available to H&H the eligibility of the cancellation according to the content of this campaign. If not, the passenger may also opt for the cancellation and regular rules mentioned above or transfer its package or cabin to third parties within the maximum period for changes (Nov, 24 of 2021), exempting H&H from any responsibility in this regard.

● In case H&H accepts the cancellation request, our team will confirm by email and send the CANCELLATION AGREEMENT, which must be completed and signed by the paying passenger and/or other accompanying paying passengers on the reservation. The deadline for returning this signed document will be November, 30 of 2021, considering that from November, 24 of 2021 the reservation will already be canceled (partially or totally) in the H&H TOUR system. There will be no cancellation waiver after this period, even without having the document signed back, and this scenario is characterized as “NO SHOW”.

● After December, 15 of 2021, H&H will contact all eligible passengers for refunds (partial or full) of reservations canceled with this new policy, provided that all its specific rules are complied with, in particular the completion and signature of the respective term, so that the period for reimbursement of the total or partial amount paid is established between the PARTIES (except extras that must be calculated separately, also discounting any intermediation commissions from agents, agencies, operators or tourism ambassadors).

● The refund of the total or partial amount paid, referring to the respective cancellation, will be made after December, 31 of 2021, EXCLUSIVELY in the conversion of BRL paid into CLUBE H&H program POINTS credit as follows: The total amount of “credit” will be converted by the equivalence of “R$ 1.00 = 10 Points” at CLUBE H&H. The total number of “Points” to be credited to CLUBE H&H loyalty program is personal and non-transferable, with a bonus exclusively through the ID (Passport Number) of the main passenger and/or companions (if any and if nominated). In addition, there will be no refund of the “credit” in cash or any other form than in “Points” in the CLUBE H&H loyalty program. No type of “credit” will be validated for passengers who have paid on behalf of third parties (even through a third-party authorization form). In order for the total value of points converted into the CLUBE H&H loyalty program to be credited to the passenger, the passenger must have or create an account in such loyalty program within 30 days after notification of conversion. If the passenger does not create his account within the deadline, these points will automatically expire, and the process ends. H&H will not give any kind of future “credit”. Once the CLUBE H&H points have been validated and credited/deposited in the passenger’s account, they will be valid for 1 year (12 months) after the credit date and must comply with the specific regulations of CLUBE H&H and its respective products available. The passenger will give full, irrevocable and irreversible discharge regarding the terms of this cancellation.

● All details and other specific rules for this conversion, which must be accepted by the passenger, including the festival regulations, as well as the rules and regulations of the CLUBE H&H program, will be signed in the specific term mentioned above, thus ending the process of such cancellation and reimbursement.

Consult our service team and check all the specific rules, as well as the special conditions of this promotional campaign, restricted and exclusive according to eligibility, for a determined period, and may be changed at any time without prior notice by H&H.

 

POSTPONEMENT OF H&H FESTIVAL 2020/21 (closed)

Due to the global situation and the problems faced by the “Covid-19 pandemic”, thinking about the health of all passengers, employees, suppliers and the like, H&H Entretenimento has postponed the H&H FESTIVAL 2020 – CRUISE EDITION from 11 until 14 of December of 2020 aboard Costa Fascinosa ship to the H&H FESTIVAL 2021 – CRUISE EDITION from 9 until 12 of December of 2021 aboard Costa Favolosa ship (or similar ship by the same owner Costa Crociere), all in accordance with Brazilian law, with automatic rebooking of all packages (promotional and/or regular international packages) with “confirmed” status at H&H TOUR online service system (exclusively reservations fully paid until the moment of cancellation and postponement of the festival).

First of all we would like to share the hard work that we have had over the past few months, not only monitoring this global situation, but above all on one side understanding our customer, opening a direct communication channel with all our passengers, as well as on the other side working with our H&H value chain to make the best decision. We always aim for greater TRANSPARENCY, we were confirmed with the festival for December this year, however we changed this decision due to the desire of the audience itself and also because of our monitoring of the global situation.

H&H would like to make it clear that Brazilian law (Provisional Measure 948 from the Federal Government, recently approved by Congress) and posterior law 14.046, from Aug, 24 of 2020 establishes, as the only way of not generating a collapse in the tourism and entertainment sector in Brazil, a series of rules on postponing or canceling trips and events. That is, if the producer or tour operator makes at least one option available to the passenger for rescheduling the trip or event, this producer or operator will be released from the obligation to reimburse the customer. H&H, as we will present and as we also anticipated earlier, are delivering to ALL of our passengers, apart from the automatic rescheduling of their package, a BENEFIT PACKAGE, which goes far beyond this law precisely as a way of GRATITUDE to all our passengers who are more than customers, but fans of our festival!

NEWS AND BENEFITS PACKAGE (finished)

We are convinced that H&H’s trust and credibility generates its REPUTATION! As we have said several times that we like not only to meet a high expectation but every year to exceed the expectation of all our customers, especially now with so many passengers who continue to trust, even in this time of uncertainty, we have GREAT NEWS that we will announce, in addition of a package of exclusive benefits for EVERYONE who have their reservation CONFIRMED in our system. First to our news:

CRUISE EDITION: a new date in 2021 on an even better ship

RESORT EDITION: a new Save the Date for 2022 soon

CLUBE H&H: an innovation for our segment, a loyalty program with a subscription club

OTHER NEWS: soon also we will announce complete programs, experiential line-ups, destinations, itineraries, events on land, a new H&H Festival 2020 – Virtual Edition and much more!

Anyone who already has a confirmed reservation don’t need to worry, as the date of the voucher will be automatically changed on the H&H TOUR online service system, in addition to changing the ship to its very similar “twin” with the same capacity, categories and infrastructure on board, just login and download the new document.

Everyone with confirmed PROMOTIONAL PACKAGES (“Superpromo, Promo Lote 2 and Combos” that always had the best cost/benefit and were not eligible for reimbursement in case of cancellation) will receive as BONUS:

  • Automatic reschedule and immediate category upgrade (from INTERNAL to EXTERNAL cabin/stateroom) – Subject to confirmation due to new protocols and cruise ship capacity limitations between categories;
  • Cashback of “R$ in POINTS” from the new Clube H&H to purchase extras, discounts in the future packages on the Resort or donations and much more!

Everyone who has confirmed REGULAR PACKAGES (from internal category to presidential suites) will receive as COURTESY:

  • Automatic reschedule (keeping the configuration of the purchased cabin unchanged)
  • UNIQUE OPPORTUNITY! Free of charge, we will give the new H&H PASS to the H&H Festival 2022 – Resort Edition (free access to all events of our next festival on land); or cashback of “R$ in POINTS” from the new Clube H&H that can be considered an even bigger discount if you want to upgrade to a promotional package for the Resort, for example, including accommodation and not only access to festival events; or even more points that can be used in the future to purchase extras or donations and much more!

Do you still want a REFUND? See the conditions, because if you choose not to have any of these BONUSES in our BENEFIT PACKAGE, even H&H is not required by Brazilian law, we will refund the total of “R$” paid for the reservation converted into the equivalent in POINTS (credits) of our new Clube H&H in 12 months after the end of the state of public calamity in Brazil, that is, your credit will be released until December, 31 of 2021 (after our “Cruise Edition”), as required by law, in the new Clube H&H.

Those who have not completed their reservation or are pending before the date of announcement of this postponement (Aug, 24-26 of 2020), will be granted a period of 1 week to regularize and confirm this reservation (until Aug, 31 of 2020). However, even after relentless attempts at contacts made by our team, unfortunately we will not be able to extend this benefit package to such reservations that are not fully confirmed, completed, and paid into our system after this date. In this sense, if any reservation still remains with partial payment and/or some subsequent pending, this will already be classified as a new reservation on the new festival date on a regular basis.

Anyway, be it in 2021, 2022, 2023… H&H will always work to deliver you more and better! We have given a STOP OF SALES but we are BACK and several categories of cabins and special suites are selling out quickly! We continue with CONSTANT MONITORING until all this global situation is all over… and it will be over! In addition to Costa’s official protocols, H&H will adopt complementary measures to guarantee your LIFE and SAFETY, whether on the ship or at the resort. You can always trust on us!

PROCEDURES

This BENEFIT PACKAGE will be validated directly with each passenger that has already purchased the package, or together with the “first passenger” of each reservation, so stay tuned to your email and/or mobile and any questions just contact us with our H&H TOUR team at atendimento@hhtour.com.br, +55 11 3280 6001, or other H&H service channels. See all the procedures, deadlines and general rules of this Benefit Package at (Portuguese version only): http://www.hhentretenimento.com.br/hh2021/produtos/HH2021_RegrasPacoteBeneficios.pdf.

SCHEDULE (subject to change):

  • Aug, 23: stop of sales (all packages have been temporarily removed from the sales system).
  • Aug, 24-26: announcement of the cancellation and postponement of H&H Festival 2020/21 (call to action).
  • Aug, 31: deadline for reservations with pending issues and/or redemption of canceled reservations; deadline for unaccompanied booking names (regular benefits package – individual and non-cumulative).
  • Sept, 7: deadline for ‘acceptance’ of the benefits package rules and conditions; reopening of sales.
  • Oct, 7: deadline for sending the email from the Clube H&H platform (login, password and bonus points – according to the type of benefit package); entries in the program (restricted to this audience profile of the postponement).
  • Oct, 21: deadline for passengers to register and become members of the Clube H&H, as well as validate their virtual wallets with the receipt of the bonus points (activation); launch of first products at Clube H&H (restricted and to be confirmed).
  • Nov, 10: deadline for the validity of all bonus points at Clube H&H; end of the deadline initial products; GENERAL LAUNCH OF CLUBE H&H (open to the market).

CHECK ALSO!

All information about Brazilian law (MP 348 and Conversion Law (PLV) 29/2020 – Portuguese version only)

Access to the H&H TOUR service system to download your new voucher (note: international audience will receive the new voucher directly from our team)

Updated rules and conditions for the festival (English version)

Specific rules and conditions of the additional bonus benefits package (Portuguese version only):

Other important links:

Updated FAQ
http://www.planetahh.com.br/en/festival/frequently-asked-questions/ 

H&H Manifest (Mission, Vision and Values)
http://www.planetahh.com.br/en/festival/manifest/ 

Global situation announcements
http://www.hhentretenimento.com.br/hh2020/news/news12/news12.html

H&H Life Videos and Platform
https://www.youtube.com/user/hhbahia