F.A.Q.


Are you sure that H&H festival will take place in December this year?

In this moment of uncertainty that we are going through, there is no one, in any sector of society, capable of determining with absolute certainty something about the future. What we can say is that H&H are daily monitoring and following the global situation in all its aspects. As it is a festival on board a ship cruise, with practically 6 months to be held (December of 2020), we can point out some indicators that constantly guide us, such as: the reduction of the epidemiological curve in the world, a gradual process of reopening economies, process of resuming world tourism, navigation on cruise ships from June-July of 2020, among others.

However, one of the absolute certainties that we can highlight is our unremitting commitment to guarantee the safety, health and life of the audience, employees, partners and suppliers, since the beginning of the pandemic, constantly studying and planning alternatives in case of social distancing measures necessary until the date of our festival, or even possibly a second wave of this pandemic, however remote.

Therefore, H&H Entretenimento already has two main plans in case it is necessary to postpone or forcefully cancel our festival this year in December. Here they are:

PLAN A:
We will postpone the festival on board the same SHIP CRUISE (or a similar ship cruise from the same shipping company – Costa Crociere) for the period of the same season (that is, for a new date already in the first half of 2021 – between the months of March-April of 2021) and we will already announce our traditional RESORT festival for the second semester of 2021 (probably in November of 2021).

PLAN B:
We will cancel this year’s cruise, but we will already announce our traditional RESORT festival for the second semester of 2021 (probably in November of 2021) and we will also announce the rescheduling of our SHIP CRUISE for the first semester of 2022 (moving our cruise to 2021/2022 season).

In any possibility, we can assure you that in case of cancellation or forced postponement, H&H is already preparing TWO incredible ALTERNATIVES for those who already bought or will buy this year’s package as an option to change.

Why did H&H change the rules and conditions of the packages?

When we updated all rules and conditions of H&H Festival 2020 – Cruise Edition products, in April of 2020, we were forced to align some of the rules of our packages with the new legal directive of Brazilian Federal Government (Apr, 08 of 2020).

However, even without of this legal directive, we can assure now to all our passengers who have purchased or will still buy our festival this year that H&H will refund everyone who does not choose to exchange at least one of the two alternatives that will be presented at the opportune moment, as described in the plans above, provided that the festival is ultimately forced into postponement or cancellation, following all legal precepts at such a future time.

In other words, in general, if we have to postpone the festival of December of 2020, you, our passenger, will be able to choose one of these two options or also request a full REFUND – without fines or fees – of your package, even if such refund is not provided in this new legal directive of Brazilian Federal Government. This is H&H’s commitment to all its passengers who continue to believe and trust in our company.

Are there other alternatives?

YES! We are also working on other alternative plans (in addition to the plans we presented earlier), including a new project that will be totally innovative in our segment. We can’t tell you details yet, but regardless of our festivals, H&H has already been working on a project that will bring a series of benefits to our passengers (especially those who are more loyal to us and fans of our brand).

Due to this global scenario, we decided to advance the launch and soon everyone will get to know more. What we can say about now is that this new project will also be as a “currency” for the exchange of products and services from H&H and its partners in the future, that is another security option for all our passengers who are seeing the festival of this year as an opportunity and an investment. More information soon.

I’m afraid to spend my money now and buy something that I don’t even know if it will happen. What do H&H have to tell me about this?

If you’ve been to any of our festivals, you know what we’re going to say now… If you’ve never been, pay attention: H&H FESTIVAL, or HELL & HEAVEN for “the intimate” is more than a festival or an event, we are an experience, we are a mean for you to enter a magical planet and discover during those days we spent together (whether in a Resort or on a Ship Cruise) an energy that makes everything possible!

In this sense, without pretensions, we would like everyone to see (as many already do) H&H as a big investment in entertainment, an investment in fun, an opportunity to be free, to be who you really are, even for a few days in the year, but days that will be unique and will mark your life with unforgettable memories. Even more in the moment we live in now, a moment that deserves (you deserve) to be with us at H&H FESTIVAL 2020 – Cruise Edition.

What could block the festival from taking place this year?

Our risk analysis has to be a broader… Whenever we develop a business plan for a festival like H&H, we take into account political and macroeconomic scenarios in Brazil and abroad, especially now on an international cruise ship, we have to consider exchange rate issues, maritime laws and a number of other factors that we did not need to develop before (at a Resort, for example). This all has been a great challenge, a great learning experience for all of us…

However, all these “complicators” of our decision making ended up, in a situation like we are going through, being facilitators in a way for our business on board a cruise ship.

In practice, when we decided to place H&H on board Costa Fascinosa, which is an Italian flag ship, we started to have to respect the European Union’s laws, that is, there is no impediment or restriction that the Brazilian Government can impose on our festival when it will happen on board a cruise ship, as long as passengers are allowed to board at the Port of Santos in Sao Paulo/Brazil (an issue that has already been confirmed for 2020/2021 season that starts in November this year).

In summary, maybe if we had a festival “on land” (in a Resort, for example) this year, we would have greater difficulties in legalizing our events because of this situation, especially the situation that Brazil is facing in the current crisis. In this sense, maybe if all else fails (and we’re hoping it doesn’t fail) H&H Festival 2020 – Cruise Edition is the only festival allowed to happen in Brazil this year precisely because it is on board a cruise ship.

Even when returning from regular cruises, how will be the positioning of the festival?

There is another analysis that does not depend on government releases or legal issues for the realization of our festival. Regardless of the release of big festivals in Brazil that are already being confirmed for the end of the 2nd semester of the year, or the resumption of tourism and entertainment activity in the world, or the release of passenger sea cruises (in fact it is worth mentioning that the cruises in the world will be released in June-July of 2020 and in Brazil in November of 2020), we have another very important issue: H&H Entretenimento will only actually hold the festival on board Costa Fascinosa cruise ship if we are absolutely sure about SAFETY and HEALTH of everyone on board (passengers, crew, partners, suppliers and employees). This is another commitment that we assume now with our entire production chain, including all passengers, because in addition to monitoring the global situation, we are taking preventive measures to preserve everyone’s life, even in line with one of our fundamental pillars of “H&H LIFE” that we have worked for years.

How the global situation is impacting the festival’s programming?

There is a very interesting concept of “Skin in the game”. But going back a little bit to answer that question, we would like to say beforehand that H&H has been working very early (since September of 2019) in the production and programming of our festival on board a ship cruise. We will bring to our audience very cool innovations, new national and international partnerships, events, simultaneous activities and much more.

In this sense, we can say that today we already have about 90% of the program of H&H Festival 2020 – Cruise Edition contracted. However, precisely due to the issue of “Skin in the game” and in a super understandable way we need to restrict some announcements, especially from international label parties and artists, or even the program of “land events” that are directly impacted by the ship’s itinerary (that’s why also we have not yet announced the destinations). Anyway, what we can assure the audience is that this year’s H&H program will undoubtedly be one of the best ever seen in our history, with great news for the coming months.

But going back to the “Skin in the game”, we can mention some players that we have already posted and that we are grateful to have literally “Put your skin at risk” for us, transferring your credibility to our festival and reaffirming your commitment to H&H, as Forever Tel Aviv and Sagi Kariv who will perform at one of the night events on board, Bigger Party which will have a parallel program of events and activities, in addition to our DJs from H&H Dream Team and many other artists, label parties and news that will be announced soon.

Even with the reopening, is it really safe for a cruise and a festival? What steps has H&H been taking?

In addition to all concern that H&H has with everyone’s SAFETY and HEALTH, as we have already stated with our traditional “H&H LIFE” campaign, for example, H&H set up a crisis committee, including a medical board, which is analyzing several measures information and prevention “calls to action”.

In addition to the actions of our partners (such as Costa Crociere itself, which since before the end of its season in Brazil, has already expanded medical and health surveillance standards for boarding on its cruise ships, such as medical questionnaire, temperature measurement, increased cabin and public areas hygiene, among others; or TravelAce Insurance, the festival’s official insurer, insurance is included in all H&H packages) we are already studying complementary actions, following resumption protocols, such as: mass testing before boarding all passengers and crew, special welcome kit at check-in with security “PPE”, mass vaccination or vaccination card control (if any, until boarding), hygiene tunnels and boarding control (people and bags), social actions, among others.

That is, depending on how the situation will be in 6 months, in addition to all actions of our government, the shipowner, the Port and everything else, H&H is already preparing additional preventive measures on its own to ensure extra security to everyone who will be with us at this great festival in 2020.

Can we trust in H&H Entretenimento?

We believe that our history precedes us… We have more than 12 years of experience and among all our essences and fundamental pillars of our positioning and vision, we have Trust, Credibility, Professionalism and Quality. We are committed to the diversity, well-being and life of our audience and our community. As our manifesto says, we are grateful that many of our passengers have already bought a very tightly wrapped “box” without knowing what is inside. We have a mission to not only cultivate passengers, but above all to win fans. So, if we have a certainty in life, it is that everyone can trust us (whether new or old passengers and fans of H&H).

A special message from H&H…

We sincerely believe that the main question should not be if “this festival is really going to happen”, because YES it will happen! Or even if “it all goes away”, as this situation will GO away! The question we should be asking is what we are doing today for our community. Our activities cannot and will not stop, we work with dreams and magic, and this flame will never go out. We count on you, today and always, we will see each other at H&H FESTIVAL on our Ship Cruises and at our Resorts, whether this and in the next years, strong, always!

Why was this date chosen for the H&H cruise?

The date of our cruise was chosen very carefully of the new ship dynamics on the Brazilian coast by season, as it arrives in Brazil in December every year. In addition, we have the issue of boarding and disembarkation times, as well as all onboard and shore party schedules, as we will have a new format of events and bring many surprises that will be announced soon. Wait!

Will this be the only H&H edition in 2020 or will have a Resort like every year?

YES this will be the only edition of H&H in 2020! The big annual edition of the H&H Festival 2020 will take place on board the ship exclusively.

What will the ship be?

Welcome aboard COSTA FASCINOSA at the H&H Festival 2020 – Cruise Edition! An international ship cruise, directly from Italy, with a capacity of almost 5,000 people (including guests and crew), with 290 meters and 114,500 tons! A unique cruise that will take you to explore the Hidden Oceans of our Secret Planet next year.

What will be the itinerary?

The entire itinerary of our cruise will be announced soon, but we can anticipate that we will have 3 amazing destinations and 2 stops.

What are the cruise stops?

Soon we will disclose the official itinerary.

What to do if the ship’s itinerary is changed within a few days of departure?

Stops and itineraries are subject to change due to weather factors, for example.

Will have ground tickets be sold?

Yes. Details of onboard and shore parties, as well as cruise stops and itinerary will be announced shortly.

Where will the ship depart?

Port of Santos (Sao Paulo) which is the largest port in Latin America.

Why choose a cruise? Is it really comfortable?

It’s a totally innovative experience that H&H uniquely brings to you.

Is there a special wedding / honeymoon program?

Yes. Full program coming soon.

Can I celebrate my honeymoon on a cruise?

Yes. Full program coming soon.

Is travel insurance necessary?

We have already included TravelAce travel insurance in your package (see all rules, conditions and restrictions), in fact our insurance included in all packages cover any and all factors related to Covid-19 and more. If you want to buy complementary insurance feel free.

Can I board another destination (stop) or do I need to board and land in Santos?

No. Every embarkation and disembarkation of our cruise will be in the Port of Santos (SP).

Where should I buy my airline tickets?

São Paulo / SP (GRU, CGH or VCP).

Will there be transfer to Port of Santos?

Yes. Transfer Sao Paulo Airport (GRU or CGH) / Port of Santos – Cruise Passenger Terminal / Sao Paulo Airport (GRU or CGH). Buy online it now! https://bookza.com.br/dcviagens/HH2020

What are the accepted payment methods?

International Regular Packages are sold by international non-present credit card (issued outside Brazil).

Should I pay additional fees and charges amounts?

No! All mandatory port and service charges and fees are already included in the value of your package.

Should I tip the cruise staff?

It is not mandatory as all mandatory port and service charges are already included in the value of your package.

What will the Pre Check-In be like?

At the end of your reservation on our system (once your cabin has been fully paid and confirmed) you will be able to receive the H&H voucher that is your travel guarantee. Within 10 days of boarding, when will no longer be allowed to make any changes or inclusion of passengers to your reservation, we will email you a link with all instructions for you to pre-check in online, as well as print the labels of your luggage. IMPORTANT: Update your H&H customer service registration with REQUIRED information for your shipment (full name and companions, ID or Passport number, date of birth and contact mobile number)!

Will you have partnerships with Parking at Porto of Santos?

No, but there is an official outsourced parking at Port or Santos. However, we recommend purchasing our In/Out Transfer to Port of Santos (check at https://bookza.com.br/dcviagens/HH2020), along with other additional and extra services (http://www.planetahh.com.br/en/packages/extras/).

Recommendations for departure day?

Some – we will detail it soon.

What documentation should I bring for the cruise?

Foreign passengers must carry valid original Passport with entry visa (if required).

What is a guaranteed cabin?

These are predetermined cabins at the time of purchase. Soon more details. Cabin or Suite numbers (even those with preferential pre-allocation) will be entered only on the day before departure with submission of Check-in Documentation and Check-In Voucher.

Are excursions optional?

Yes. Full program coming soon.

Is it mandatory to book excursions on a cruise?

No.

What are the characteristics of the cabins?

Cabin detailing, see: http://www.planetahh.com.br/en/cruise/cabins-and-suites/

What is the boarding time for a cruise?

Check-in will take place from 12:00 (noon) until 6:00PM from the date of departure. Check-in schedule soon.

Recommendations for check-out day?

Check-out will take place from 08:00AM until 10:00AM on the date of disembarkation. Check-out schedule soon.

What does not include cruise package?

Full program coming soon! See the different types of International Regular Packages at http://www.planetahh.com.br/en/packages/regular-packages/.

What does cruise package include?

Full program coming soon! See the different types of International Regular Packages at http://www.planetahh.com.br/en/packages/regular-packages/.

Do I have to get vaccinated to cruise?

There are no medical restrictions for passengers off the coast of Brazil. However it is always good to have your vaccination card up to date. Additional health and safety measures (such as special vaccines, if any) for Covid-19 may be required and will be announced soon!

I am motor disabled. Can I take a cruise?

Of course yes! See all PNE (adapted) cabin/stateroom options.

Are all internal cabins at the cruise the same?

Yes. The internal staterooms are the same, there may be a difference in style and decoration only, what changes are the floors of the ship where it is located. Outside cabins/staterooms may have obstructed view window (see).

What kind of external cabins/staterooms can I find on a boat?

Cabin/Staterooms detailing, see: http://www.planetahh.com.br/en/cruise/cabins-and-suites/.

Can I customize my cabin as on overseas themed cruises?

Yes, feel free to customize your cabin door as it happens on theme cruises around the world, use your creativity!

How should I dress on the cruise?

As this is an exclusive charter, no special dress code is required (except for hygiene issues such as the use of swimwear in restaurants and the like).

Do you eat well on a cruise?

Yes. The ship has different buffet or a la carte restaurants (included in your package) or special themed a la carte restaurants (with separate reservations and payments).

Will we have all inclusive system as in the resort?

The ship’s system will be Premium Full Board (see details). There are drinks packages that can be purchased separately (see at http://www.planetahh.com.br/en/packages/extras/ – remembering that some extras on board will only be valid for purchase from all members of the same cabin/stateroom), as well as some categories of Regular Packages staterooms and suites will include this service (see).

What is gala dinner?

Full program coming soon.

How are payments made on board?

Onboard payments are made exclusively through an international credit card which is enabled on your onboard account at check-in or cash via “preload”. Remembering that all values ​​traded on board are in US Dollars (USD).

Will I be communicable during the cruise?

Yes! When the ship is near shore or at stops, your mobile phone is normally. When the ship is sailing, all calls are satellite at the cost of international calls, and there are wifi packages on board for purchase and payment separately.

During a cruise the ship rocks a lot?

It depends on speed, wind, weather and a number of factors (such as the location of your cabin or where you are on the ship, such as the front, back or center), but relax that a ship of this size does not sway so much.

What happens in case of illness?

All medical care of the ship is performed at the ship’s medical station and under the responsibility of the cruise staff. As all onboard medical care is paid separately, we include TravelAce Insurance in your package which reimburses any medical care you may need (see all rules, conditions and restrictions at http://bit.ly/HH2020_SeguroTravelAce). It is worth mentioning that prevention measures and special protocols against Covid-19 and in relation to the current pandemic will be taken and announced at an opportune time, involving before, during and after the cruise and festival!.

Is smoking allowed on board?

Yes, but only in navigation and in predetermined areas.

What is day-by-day?

Full program coming soon.

Is it possible to change cabin after boarding?

See all Package, Cruise and Ship Rules and Conditions at http://www.hhentretenimento.com.br/hh2020/produtos/HH2020_RulesConditions.pdf.

Is it possible to have breakfast in the cabin/stateroom?

Depending on the type of Cabin/Stateroom or Special Suite yes, consult!

Is it possible to bring pets onboard?

No! Except for special conditions such as guide dogs (see).

Are there daily activities on the cruise?

Full program coming soon. In addition to our onboard and onshore parties and events, H&H will maintain most of the regular cruise activities, as well as the differentials of our new Experiential Line-ups, including Casino, shows and more!

How can I know the daily activities on board the ship?

Full program coming soon.

Are there any shops on board?

Yes.

Can I do laundry on board a cruise?

Yes! Laundry service with separate payment.

What restrictions are there on a cruise to take on board or what are the rules and conditions of the festival on board the ship?

See all details of the Rules and Conditions at the time of your booking! Or download it at: http://www.hhentretenimento.com.br/hh2020/produtos/HH2020_RulesConditions.pdf.

Can I have internet on board a cruise?

Yes! Internet package is sold separately.

Will I meet a lot of people during the cruise?

Yes! People from different parts of Brazil and abroad like every year at H&H!

Will I have dinner shift? Can I change the dinner shift after being on board?

Full program coming soon! See the details of Gastronomy on board at http://www.planetahh.com.br/en/cruise/gastronomy/.

How does security aboard a cruise ship work?

All cruise security personnel are the responsibility of the ship’s officers, as well as the Brazilian Federal Police.

What is the official language on board?

Portuguese, but the ship’s staff speaks primarily English and several other languages.

When / how should I schedule my return flight home?

Check-in / out details soon.

After all, what is the BIG DIFFERENTIAL of this cruise?

All H&H energy aboard a ship! We wait you all onbord!

ALSO CHECK!

H&H Manifest and Mission, Vision, Values
H&H announcements on the global situation and chronological updates of rules and conditions (Portuguese version)
H&H videos, especially about our H&H LIFE platform